Privacy Policy | Freehand Gallery

Our Commitment To Your Privacy

Freehand Gallery (“us”, “we”, or “our”) operates the https://www.freehand.com/ website (the “Website”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Website and the choices you have associated with that data.

We use your data to provide and improve the Freehand website. By using the Freehand website, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.freehand.com/terms-and-conditions.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve the Freehand website for you.

Types of Data Collected

Personal Data

While using the Freehand website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data

Usage Data

We may also collect information how the Website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Website and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Website.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.

Use of Data

Freehand Gallery uses the collected data for various purposes:

To provide and maintain the Website
To notify you about changes to our Website
To allow you to participate in interactive features of our Website when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Website
To monitor the usage of the Website
To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Freehand will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Freehand does not rent, sell, or share personal information about you with other people or companies except under the following circumstances:

We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Freehand’s terms of use, or as otherwise required by law.
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or Websites to you or in order to do their jobs.
We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.

Security Of Data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Website Providers

We may employ third party companies and individuals to facilitate our Website (“Website Providers”), to provide the Website on our behalf, to perform Website-related Websites or to assist us in analyzing how our Website is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Website Providers to monitor and analyze the use of
our Website.

Google Analytics

Google Analytics is a web analytics Website offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Website. This data is shared with other Google Websites. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Handling payments

Payment processing Websites enable the Website to process payments by credit card, bank transfer or other means . To ensure greater security, Freehand shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.

Some of these Websites may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment or order shipment.

No financial, credit card or bank information is stored on or by Freehand, though the third-party payment processing Websites may store User’s financial, credit card or bank information, in accordance with its policies and legal requirements.

Square (Square, Inc.)

Square is a payment Website provided by Square, Inc., which allows the User to make online or in-person credit card payments. Users who purchase goods or Websites in person from Freehand, or who request a custom order or artwork commission via email or other means, make their payments via Square.

For more information on the privacy practices of Square, please visit the Square Privacy & Terms web page: https://squareup.com/legal/privacy

Opt-in Email Lists

We use email lists that we have assembled from people who have indicated they want additional information about our products or business.

Third-Party Product Distribution

Constant Contact

We use Constant Contact to distribute our email. We provide Constant Contact with the names and email addresses of our subscribers to facilitate distribution; we do not give them access to any other personal information. While we take steps to protect the confidentiality, privacy and security of personal information communicated to Constant Contact, their activities are not subject to the exclusive control of Freehand and they are not subject to this privacy policy.

For more information on the privacy practices of Constant Contact, please visit the Constant Contact Privacy & Terms web page: https://www.constantcontact.com/legal/privacy-statement

Email List Privacy

With the above exception, Freehand does not sell, rent or share our email lists with any other third parties. We do not link our email lists to any other databases. We do not store emails or individual information on our web server. All personally identifiable information is stored on servers behind our firewall.

Your email address will remain within Constant Contact’s database for as long as we continue to use Constant Contact for our email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal on the emails themselves, or by emailing email@freehand.com. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

Links To Other Sites

Our Website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or Websites.

GDPR Compliance

Freehand complies with the requirements of the General Data Protection Regulation (“GDPR”) with respect to data concerning citizens or residents of European Union countries and Switzerland. To the extent other terms of this Privacy Policy or Freehand Terms and Conditions contradict the terms herein as applied to EU Residents and Citizens, the terms of this “GDPR Compliance” section control.

EU residents and citizens have the following eight rights under GDPR and are entitled to the facilitation of these rights by Freehand as set forth herein:

Right to be Informed. Freehand collects the following “personal information” as defined in GDPR when a sale is consummated: name, e-mail address, shipping address, telephone number and credit card information. You may provide other information in custom orders you make such as the names of a member of a family, the family name, the year the family was established, and locations they lived. We use this information to process and fulfill your order and to notify you of your order status. You may also choose to provide us with your personal information of varied nature if you contact us regarding customer Website concerns.

Right of Access. EU residents and citizens have a right to be informed of data that is stored, processed or analyzed and to obtain a copy in plain English. To request such information please email us at email@freehand.com using the same email you used to complete your transaction and provide us with your payment information in order to provide your account security.

Right to Rectification. EU residents and citizens have a right to revise our information if inaccurate or complete, and if information is disclosed to third parties to have that information rectified by the third parties. If after accessing your information, an EU resident or citizen believes our information on file regarding you is inaccurate, one may respond to the email which was provided with information pursuant to EU resident or citizen right of access and provide the rectifying information.

Right of Erasure. This is a non-absolute ‘right to be forgotten.’ If you are an EU resident or citizen and after accessing your information you would like to have it erased, please send an email explaining the circumstances warranting erasure to the email which provided your information pursuant to your right of access. We may comply with the request, we may have a legal obligation to preserve some or all data under relevant laws, and/or we may have a legal right to retain information you have requested be deleted. You will be advised of our decision regarding your data erasure request.

Right to Portability of Data. EU residents and citizens have a right to have your data stored with us to be moved, copied or transported in a safe and secure manner without affecting its usability. If you would like your personal data in portable form, please email a request to email@freehand.com with the subject line “REQUEST FOR PORTABLE DATA.”

Right to Object to Processing. EU subjects may object to direct marketing including any personalized website content, emails, or to all processing of their personal information. EU citizens and residents have an absolute right to object to use of their personal data for direct marketing purposes. You may not have an absolute right to object if your personal data is used for a task carried out in the public interest, or for legitimate interests such as scientific or historical research or statistical purposes. If you are an EU citizen or resident who objects to processing of their personal information, please send an email request to email@freehand.com with the subject line “OBJECTION TO PROCESSING” and tell us whether you object to direct marketing or all processing.

Rights in Relation to Automated Decision-making. Freehand uses personal information to profile customers including to facilitate direct marketing. Freehand may also provide emails, marketing, or advertising to EU citizens or subjects by automated means, and automated (non-human) responses to customer actions or requests. If you would like more information regarding Freehand automated decision-making or to request human follow up to an automated promotion or Freehand’ communication, or a response to an EU citizen or resident action or request, please send an email request to email@freehand.com with the subject line “AUTOMATED DECISIONMAKING” and provide the details of the transaction in question.

Privacy Policy Changes. We may change this Privacy Policy from time to time. If we believe the changes are material, we will let you know by one or more of the following: (1) posting a conspicuous notice on the Website or (2) sending you an email regarding the changes.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, updated with the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Tel: (323) 655-2607
Email: email@freehand.com

This Privacy Policy is published and effective June 14, 2019.